Shipping Policy

We provide standardized, stable international logistics distribution services for all orders placed through our website, with fully transparent delivery rules and consistent order processing efficiency. Every skincare and body care product listed within our store enjoys permanent free worldwide shipping benefits, covering all countries and regions supported by our cooperative global logistics channels.
  1. The entire website implements universal free worldwide shipping with no minimum order quantity limits, no minimum spending thresholds, no regional delivery surcharges and no hidden cross-border logistics handling fees. Every order, regardless of total value or product quantity, does not require customers to pay any additional freight, transit surcharge or packaging fee at checkout. All international shipping costs are fully covered by our store without transferring extra expenses to customers.
  2. After the customer successfully completes full payment and the system confirms the order information, our warehouse team will start sorting ordered goods, conducting secondary quality inspection, carrying out leak-proof and shockproof packaging and finishing outbound processing within 1 to 3 working days. During official local holidays, large-scale global shopping peak seasons and temporary international logistics route adjustment periods, a small number of individual orders may face a short delay of 1 to 2 working days, and the real-time order status will be automatically updated on your personal order page for full visibility.
  3. After the packaged goods depart our warehouse, the standard global delivery cycle ranges from 6 to 12 working days. The specific arrival time of each package will fluctuate moderately based on local customs clearance processing efficiency, regional terminal logistics distribution speed, transit scheduling for remote areas and temporary adjustments to international shipping routes. All working days exclude local weekends and official statutory public holidays of the destination country.
  4. As soon as each package completes outbound shipment from our warehouse, our system will automatically generate and upload the official unique logistics tracking number to the customer’s personal order background page. Customers can enter this tracking number at any time to check real-time package transit location, transportation progress and updated estimated delivery date through the official logistics query channel. We synchronously update all logistics status changes to ensure every customer can track their order progress transparently at all stages of delivery.
  5. All skincare and body care cosmetic products are packed with professional leak-proof, pressure-resistant, shock-absorbing packaging materials specially customized for cross-border liquid goods. We adopt standardized international cosmetic packaging procedures to effectively prevent liquid leakage, bottle extrusion, surface scratching, product contamination and box damage during long-distance global transportation, maximizing the chance that customers receive all products in perfect intact condition.
  6. If any package shows abnormal logistics situations including long-term transit stagnation, interrupted transportation records, consistent delivery delays for multiple days or tracking information that stops updating completely, customers may contact our customer service team at any time to submit a follow-up request. Our service staff will actively communicate and coordinate with international logistics suppliers to locate the package, push forward delivery progress and provide clear professional feedback and targeted processing solutions to the customer in a timely manner.
  7. We will attach complete standard customs declaration documents and formal order certification materials to every cross-border shipping package to support smooth customs clearance at destination ports. Customers are required to fully comply with local official customs clearance rules and complete all necessary formalities as requested by local customs departments. Any tariff adjustments, customs policy changes or local regulatory requirements enforced by the destination country’s official authorities shall be subject to the local official regulations, and we cannot take responsibility for resulting clearance delays or related local charges.
  8. In the event that a package is returned to our warehouse due to incorrect recipient address information provided by the customer, repeated unsuccessful delivery attempts or refusal to complete local customs clearance procedures, the customer will need to place a new order and bear the corresponding logistics costs for re-delivery if they still wish to receive the skincare products.