Refund Policy

This refund policy applies to all skincare and body care merchandise available for purchase on our website. All funds returned through refund procedures will be uniformly settled in United States Dollar (USD). We implement a 60-day valid return and refund window to fully safeguard the legitimate shopping rights and interests of every global customer who completes purchases through our platform.
  1. The valid 60-day return counting cycle starts from the official delivery completion timestamp recorded by international logistics tracking systems. All formal return applications must be submitted to our service team and recorded within this full 60-day period. Any return request submitted after the expiration of this valid time window will be automatically deemed invalid and will not be accepted or processed by our warehouse and after-sales department.
  2. All skincare and body care products sent back for return must maintain fully unused, unopened, unaltered and uncontaminated status. Original outer packaging boxes, product bottles, sealing films, caps, droppers, built-in protective inserts and all attached product instruction leaflets must be completely intact without missing parts. Any goods that have been opened, partially consumed, applied to skin, stained, scratched, artificially modified or damaged by improper personal storage do not meet the basic standards for return and refund services.
  3. After our receiving warehouse signs for the returned package, staff will conduct a comprehensive visual and physical inspection of all items inside to verify compliance with our return rules. Once the inspection result confirms all returned goods meet the requirements, our finance team will immediately launch the formal refund process. The entire refund processing period lasts 5 to 10 working days in total. The specific time it takes for the refunded funds to arrive in your personal account is determined by the operational efficiency of your original payment platform and local bank settlement regulations, which are outside of our direct control.
  4. All refunds issued by our website will be denominated in USD and transferred back to the exact payment account used to complete the original order payment. We do not support requests to redirect refund funds to different receiving accounts or convert refund amounts into other currencies. Any currency conversion fees, bank transaction handling fees or third-party payment platform service charges generated during the refund transfer process shall be fully borne by the customer independently.
  5. Customers are eligible to apply for an unconditional full USD refund when delivered items arrive with transit damage, factory formula defects, mismatched product specifications compared to the submitted order, missing matching product accessories, or obvious inconsistencies between the received goods and the product descriptions, ingredient lists and display images posted on our website. We take full responsibility for all related after-sales processing costs for all issues caused by non-human factors beyond customer control.
  6. If customers intend to return intact, unused products within the valid 60-day period due to personal subjective reasons including unsuitable skin texture adaptation, disliked scent, mismatched product effect expectations or inappropriate purchase quantity, the goods must still fully satisfy all intact and unused return standards. Under this set of circumstances, the customer shall be responsible for covering all return shipping fees to send the goods back to our designated receiving warehouse, and we will only refund the pure product purchase amount after the returned items pass warehouse inspection.
  7. Customers can submit an order cancellation application freely at any time before the warehouse completes outbound shipment of their purchased goods. Once the cancellation request is reviewed and officially confirmed by our order processing team, a full USD refund will be automatically processed within 3 working days without any service fees, administrative deductions or hidden charges subtracted from the original payment amount.
  8. Discounted clearance skincare goods, limited-time promotional product bundles, flash sale cosmetic sets and bulk value packs follow the exact same 60-day return and refund standards as regular full-priced single items. Our warehouse inspection team holds the final right to judge whether returned goods meet the return eligibility standards, and we reserve the right to reject any unqualified return application without further explanation.
  9. Partial refunds cannot be issued for individual missing accessories, damaged packaging or minor surface scratches caused by improper customer storage after successful delivery. If customers receive multiple items within one order and only wish to return part of the purchased products, all returned single items must still satisfy the unopened and unused condition rules to qualify for partial refund processing.
  10. Refund services will not be provided for products that customers have altered through self-modification, mixed with other skincare products, or used in ways that violate the official product usage guidance listed on our website and product packaging.